Information about Coronavirus (COVID-19)

What we are doing

As per Government and Public Health England advice for Coronavirus (COVID-19), we are still operating and will continue to provide services and support to those who need our services whilst taking the necessary precautions.

We want to reassure our clients, teams and partners that we are working hard to keep our services open, and make sure that the people who need support will continue to receive it during these challenging and unprecedented times. In order to do this, we are changing how we deliver our services.

We are reducing our face to face contact within our accommodation sites and all community support will be delivered by telephone or an alternative method chosen our clients.

  • All group activities, programmes and training are suspended at this time.
  • To refer into our services, please call us on 03301 025 811 or email us at [email protected]
  • We are actively working with local authorities to ensure that appropriate and safe accommodation is obtained as far as is possible for those who are high risk and vulnerable to the virus in order to shield them and protect our clients from the spread of the virus. We will of course use our own accommodation where safe to do so, where we do not have accommodation available, any other accommodation sought, as always is out of our control in many cases. Our extended accommodation licence sets out reasonable behaviour for our clients – we uphold these expectations to further protect our clients living in our safe accommodation, including breaches around anti-social or racist behaviour which will include being reckless and not abiding by the latest government guidance in regards to COVID 19.

As the situation with COVID-19 is developing quickly, we are following Government and public health guidance to continue delivering our front-line services whilst minimising the risk to our staff and clients.

Further information and advice will be shared through our website and social media channels as it becomes available. 

For information detailing the government response please see the latest government advice

For the latest health advice please refer to the NHS guidance

Keeping yourself safe in isolation

Getting Help

If you are worried to call the police on 999 in an emergency because you think this will put you in further danger, press 55 on the phone - the call will then be forwarded to the police service. 

Our helpline is open - call us on 03301 025 811 or email at [email protected]

If you do not feel safe in your own and are thinking of leaving, we have a range of accommodation services. To find out more about what we offer please see our Accommodation page. 

Due to the current government restrictions, staying with family and friends might not be possible and you might not feel that refuge is for you. There are other options available to you and the Local Authority has a duty to give you housing advice. Please get in touch via our helpline to discuss your options and how we can support you. 


If you have or are thinking about reporting your abuse to the police, they may be able to apply for a Domestic Violence Protection Order (DVPO). A DVPO has the power to remove a abuser from the home and from contacting the survivor for up to 28 days.

An Occupation Order also has the power to remove an abusers’ rights to live in the home and you do not have to report the abuse to the police in order to apply for this. We have legal surgeries available if you wish to discuss obtaining an injunction please call us on 03301 025 811