Introduction

This notice applies to you regardless of how you interact with our services.

If you don’t want to read all the detail, here are the things we think you’d really want to know:

Your personal information (personally identifiable data) is not shared outside the organisation without your consent in most circumstances however information may be shared under another legal basis if for example we determine there is a serious risk of harm.
You have a number of rights over your personal information and these have been extended under GDPR. These rights are set out in this statement.
We do not send direct marketing emails

Who we are?

Safer Places is an independent charity which provides a comprehensive range of services to adults and children affected by domestic and sexual abuse who live in West Essex, Mid Essex and East Hertfordshire.

You can contact the Data protection officer by post: Data Protection Officer PO BOX 2489 Harlow Essex. Or by E-mail privacy@saferplaces.co.uk

What information do we collect?

We collect name, address, gender, DOB, marital status, family status, medical information and other personal information relevant to your situation. We also collect information on your progress during any time you spend in our services and details of what services you have used and when.

How do we use personal information?

Safer Places uses your data to provide customised services to you ensuring we can give you the best service possible. We may also use anonymous data about you for statistical purposes to improve our services.

What legal basis do we have for processing your personal data?

Whenever we process your personal information we always do so using a “legal basis”. The different legal bases we rely on are:

Consent: You have told us you are happy for us to process your personal information for a specific purpose;
Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
Vital interests: The processing of your personal information is necessary to protect you or someone else’s life;
Public information: Where we process personal information which you have already made public;
Legal obligation: We are required to process your personal information by law.

When/Why do we share personal data?

Statutory Agencies – We may share your information with certain statutory agencies when necessary, for example to provide services to you that are not offered by Safer Places directly, we do this when we feel there is a need.

Partner Agencies – We may share your information with certain partner agencies when necessary, for example to provide services to you that are not offered by Safer Places directly, we do this when we feel there is a need.

Where do we store and process personal data?

We store and house data we process within the EU economic area primarily, where information is stored outside of the EUEA it is done so with strong safeguards ensuring GDPR compliance, protecting your data and your rights.

How do we secure personal data?

We take protecting your personal information seriously and are continuously reviewing the our processes. controls we have in place are:

We limit physical access to our buildings and user access to our systems to only those that have a genuine need to be there;
We use technology controls for our information systems, such as firewalls, user verification, data encryption and separation of roles, systems & data;
We enforce a “need to know” policy, for access to any data or systems.

How long do we keep your personal data for?

International Transfers

Safer Places operates within the European Economic Area and has ensured that all data and services are housed within EU based data centres, we recognise from time to time that an international transfer of data could arise in exceptional circumstances in order to provide additional services, if this is required Safer Places will ensure that full safeguards are in place to meet GDPR requirements and notifications are sent in advance to relevant parties.

We store your data for 5 years after you have left our services. This period enables us to provide you with a better service should you need to utilise us again within that time period.

(Prior to October 2021 our retention period was 2 years only)

Your rights in relation to personal data

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include:

the right to access a copy of the personal information we hold about you;
the right to correction of inaccurate personal information we hold about you;
the right to restrict our use of your personal information;
the right to be forgotten;
the right of data portability; and
the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact the data protection officer by post: Data Protection Officer PO BOX 2489 Harlow Essex. Or by E-mail privacy@saferplaces.co.uk

Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect your personal information.

Use of automated decision-making and profiling

Saferplaces does not use automated decision making to tailor services, support packages are unique, user led and will be determined by the support worker working with you.

How to contact us?

Data Protection Officer
PO BOX 2489
Harlow
Essex.

privacy@saferplaces.co.uk

Cookie Policy for Safer Places

This is the Cookie Policy for Safer Places, accessible from www.saferplaces.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

The Cookies We Set

Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: privacy@saferplaces.co.uk

How do I change my cookie settings on Safer Places?

When you first visited the website you were given the choice of how we use cookies on the website. You can customise your cookie preferences at any time: customise cookie preferences.

How do I change my cookie settings on other websites?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Linking to other websites / third party content

Links provided to third party websites are provided “as is” without warranty and solely for the purposes of information. Links to services outside of our control do not constitute endorsement and the privacy policies and procedures for these services should be reviewed independently of these policies provided by Safer Places.