1. What information does Safer Places collect?
We collect name, address, gender, DOB, marital status, family status, medical information and other personal information relevant to your situation. We also collect information on your progress during any time you spend in our services.
2. Can I refuse to give Safer Places any information?
You can refuse to give us any information. However, the information we ask for is the minimum required to be able to help and correctly advise you, without the information we are not able to do that.
3. Why does Safer Places need the information?
We use the information to enable us to offer you the most relevant and effective support at the time you need us. We also monitor your progress during any time you spend with us to make sure that we are helping you effectively.
4. How does Safer Places look after information about me?
The law requires that any information we hold on you whether it is in paper form, or computerised
o Must be held securely in locked cabinets if in paper form or in password protected files if on a computer.
o Only certain people are allowed to access your information on a strictly ‘need to know’ basis
The names of those people are logged to ensure that only they are able to access the information
5. Does Safer Places share my information with people outside the organisation?
No information regarding you may be passed to any person or organisation outside Safer Places without your express permission.
However, there are two exceptions to this;
o Where there is a risk to yourself or others
o Where there is a statutory legal requirement for Safer Places to provide the information
6. Can I access the information Safer Places holds on me?
Yes you can access the information Safer Places holds on you. Write to our Chief Executive Janet Dalrymple at PO Box 2489, Harlow CM18 6NS who will authorise this.
7. What happens to the information Safer Places hold on me when I am no longer involved with them?
Any information held on you of relating to your health or a medical condition is destroyed by shredding or deletion from the hard drive of the IT system immediately. Your ‘Client File ‘ will be archived and held for 5 years the justification for this being that regrettably some people have to seek support from us on more than one occasion .
8. What happens to the information once Safer Places has kept it for the required time?
On completion of the retention period all data is destroyed. Paper records are shredded and recycled. Electronic data is flagged as deleted and may be archived